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Discussion topic: No Internet despite no issues

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This message was authored by Whitts This message was authored by: Whitts

No Internet despite no issues

Internet cut out around midnight and still not working.

Service status checked, no issues. Multiple troubleshooting completed all report no issues but still no internet.

Attempts made to contact Sky, links given to above troubleshooting, advised I can report a fault online but no option to do so.

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This message was authored by Chrisee This message was authored by: Chrisee

Re: No Internet despite no issues

Posted by a Superuser, not a Sky employee. Find out more

@Whitts if the connection test in the My Sky app is not telling you of a known fault you nedd to talk to a Sky agent stay on the line do not accept offers of texts etc. and you will get through but lines can be busy.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
This message was authored by Smithy1972 This message was authored by: Smithy1972

Re: No Internet despite no issues

@jwhitt I'm having the same issue - did you manage to get anywhere with Sky?

This message was authored by Jazz41 This message was authored by: Jazz41

Re: No Internet despite no issues

Same issues with me what have sky said 

Whitts
Topic Author
This message was authored by Whitts This message was authored by: Whitts

Re: No Internet despite no issues

I'm going to call them now

Whitts
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This message was authored by Whitts This message was authored by: Whitts

Re: No Internet despite no issues

Sky are arranging an engineer to come as they are unable to find a fault and unable to gain any connection information

This message was authored by FEM71 This message was authored by: FEM71

Re: No Internet despite no issues

I am having the same issue. My Internet is not connecting and I work from home - not good No issues coming up on the Service Checker - all reported as good Obviously there is a problem. We can't all have the same issue surely I'm in Glasgow 🫤
This message was authored by FEM71 This message was authored by: FEM71

Re: No Internet despite no issues

I am having the same issue. My Internet is not connecting and I work from home - not good No issues coming up on the Service Checker - all reported as good Obviously there is a problem. We can't all have the same issue surely I'm in Glasgow 🫤
This message was authored by Smithy1972 This message was authored by: Smithy1972

Re: No Internet despite no issues

@FEM71 I'm in Newcastle upon Tyne!!

This message was authored by JKG This message was authored by: JKG

Re: No Internet despite no issues

No Internet despite no issues on service checkered Aston Clinton, Bucks. Any ideas?
Whitts
Topic Author
This message was authored by Whitts This message was authored by: Whitts

Re: No Internet despite no issues

A number of people on my neighbouring streets (Lancashire) are having the same issue not just with Sky but BT too. I'm currently tethering via my works mobile to continue working from home

This message was authored by Chrisee This message was authored by: Chrisee

Re: No Internet despite no issues

Posted by a Superuser, not a Sky employee. Find out more

If at only 0.1% of Sky's customers gave line issues at any one time that would be 6,000 people so do not assume your issues are connected as the odds are they aren't. If the full Broadband Connectivity test in the My Sky app doesn't tell you Sky are aware of an issue affecting your area call Sky and report your issue.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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