No Internet despite no issues

[Whitts]

Internet cut out around midnight and still not working.

Service status checked, no issues. Multiple troubleshooting completed all report no issues but still no internet.

Attempts made to contact Sky, links given to above troubleshooting, advised I can report a fault online but no option to do so.

[Chrisee]

@Whitts if the connection test in the My Sky app is not telling you of a known fault you nedd to talk to a Sky agent stay on the line do not accept offers of texts etc. and you will get through but lines can be busy.

[Smithy1972]

@jwhitt I'm having the same issue - did you manage to get anywhere with Sky?

[Jazz41]

Same issues with me what have sky said 

[Whitts]

I'm going to call them now

[Whitts]

Sky are arranging an engineer to come as they are unable to find a fault and unable to gain any connection information

[FEM71]

I am having the same issue. My Internet is not connecting and I work from home - not good No issues coming up on the Service Checker - all reported as good Obviously there is a problem. We can't all have the same issue surely I'm in Glasgow 🫤

[FEM71]

I am having the same issue. My Internet is not connecting and I work from home - not good No issues coming up on the Service Checker - all reported as good Obviously there is a problem. We can't all have the same issue surely I'm in Glasgow 🫤

[Smithy1972]

@FEM71 I'm in Newcastle upon Tyne!!

[JKG]

No Internet despite no issues on service checkered Aston Clinton, Bucks. Any ideas?

[Whitts]

A number of people on my neighbouring streets (Lancashire) are having the same issue not just with Sky but BT too. I'm currently tethering via my works mobile to continue working from home

[Chrisee]

If at only 0.1% of Sky's customers gave line issues at any one time that would be 6,000 people so do not assume your issues are connected as the odds are they aren't. If the full Broadband Connectivity test in the My Sky app doesn't tell you Sky are aware of an issue affecting your area call Sky and report your issue.