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Discussion topic: Modem or line damaged

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This message was authored by Cymerman This message was authored by: Cymerman

Modem or line damaged

Please send an engineer to my address! We have been struggling with the internet for several months now, it does not work stably, it keeps turning off, if it continues we want to cancel, I will wait another week and cancel the contract

 

Moderator note: personally identifiable information removed

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This message was authored by GD1 This message was authored by: GD1

Re: Kylemore Crescent 89 Modem or line damaged

Posted by a Superuser, not a Sky employee. Find out more

@Cymerman  Your post has been temporarily removed as you've posted personal info in a public forum.

 

Sky also won't contact you on the back of a forum post as they won't know who you are from your login.

 

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, VM 1 Gig Broadband, Sony 7.1 AV Receiver, Technisat MultiSat receiver.
This message was authored by Chrisee This message was authored by: Chrisee

Re: Modem or line damaged

Posted by a Superuser, not a Sky employee. Find out more

@Cymerman this is primarily a customer-to-customer forum and due to data protection Sky cannot match a post to an account. To get help from Sky you will need to call them.

 

However firum members can probable advise but we need some information so please give some details like speeds you are getting and if you have a black Sky hub please post include its  connection stats see Find your Sky Broadband router statistics

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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