No Internet connection

[Acjponty1]

My hub is saying that there is WiFi but no Internet. 

The BT openreach thing on the wall is green apart from the LOS which is red. 

I've been through all of the steps including phoning 150 which sent me a text message to a link which won't work. 

I'm in Pontypridd, South Wales 

[Daniel0210]

@Acjponty1 

Overnight maintenance can occur between midnight and 7am so now it's passed that time, if it's still not working, use the below link to check to see if there are any outages nearby

https://www.sky.com/servicechecker
(This should determine if there's an identified fault affecting multiple households)

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If the service checker is still not telling you that Sky are aware you may need to call them to report it (dial 150 free from your Sky Talk landline).