re iRe: No Internet - Orange on Router - Livingston area

[VoodooFrog]

Curious. Still down here in Ladywell, Livingston.

[dav214]

Hi yip just 150

[dav214]

Still down in mid Calder 

[LannyG]

Been down here since 11:30pm ish last night. Still down, followed guideance online to reset, unplug, etc. Thought it was just us, but had comms by sms earlier this afternoon from Sky it was a known issue in our area. But no update or eta on fix. 

[leew85]

Latest message sent by Sky to my mobile at 8.52pm:

"Engineers are working hard to fix the issue & restore your Phone & Broadband services as soon as possible. For updates, check MySky app or servicestatus.sky.com"

[Ney02]

Was all fine here but must have been down while I was at work this evening. As came ho e a short time ago to see two of my Amazon Echos saying your Sky broadband has dropped . Had to plug the two Amazon Echos and let them reboot. Also had too reboot the Sky Hub.

This is the 3rd time in 5 months Sky has gone down for me. 
All seems fine now. Im in the Dunfermline area.

[leew85]

Working again here in Winchburgh came back shortly before midnight. Hope everyone else is back too!

[dav214]

Finally back up and running 

[Guzz]

Yes, back in Livingston too. Really poor customer communication throughout. A recorded message and hanging up the phone afterwards is appalling way to treat customers.

[Chrisee]

@Guzz There is nothing more a customer service agent could have told you had you got through. Where there is an area wide outage nobody can tell you when it would be fixed including the engineres doing the work. 

Surely it is better to clear the line as quickly as possible to allow another caller to get through?