Nintendo switch not connecting to internet

[DeekyG]

My son has a Nintendo Switch. It connects to the router but will not connect to the internet?  How can I resolve this?

[Mr+Flibbles+86]

Hi there, I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.  
Just look out for the blue bubble to start the conversation. 
Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[JacksonsAvatar]

I'm having the same problem 

[Mr+Flibbles+86]

Update – Thanks for chatting to us. Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks

[DeekyG]

I have replied but am waiting for a response 

[jamesn123]

@DeekyG 

Try disabling Sky Shield

[Bagheera2076]

My son is having the same issue. I have disabled sky shield adn its still not working. 

I also have the same issued with Sky Pucks.

Im 2 months in with sky broadband, but already looking at cancelling.

[Lisa-P1987]

Hi there Bagheera2076 , I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.  

Just look out for the blue bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Addie15]

Update-We have not received a response to our invite in 48 hours, hence we are closing this session. If you still need help, please let us know. Thanks.

[DD5678]

I am having the same issue having just moved to Sky from BT. All other devices in the house have been successfully changed to new sky router password. Nintendo switch can see the network but when I input the router password, it is not accepted. I have tried to log into my sky router to change the password but I don't seem to be able to do this as username and password are not accepted. Can someone contact me?