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Discussion topic: New ultrafast hub wont turn on

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Kristy3
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This message was authored by Kristy3 This message was authored by: Kristy3

New ultrafast hub wont turn on

‎16 Feb 2024 08:10 PM

Had my ultra fast broadband set up today. Was working fine for first few hours and then the hub stopped working. Switched it of and on at the wall now the hub wont turn on at all. Any ideas?
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jamesn123
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This message was authored by jamesn123 This message was authored by: jamesn123

Re: New ultrafast hub wont turn on

‎19 Feb 2024 10:38 AM

Posted by a Superuser, not a Sky employee. Find out more

@Kristy3 

Do any power lights come on when you plug the hub in?

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
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Kristy3
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This message was authored by Kristy3 This message was authored by: Kristy3

Re: New ultrafast hub wont turn on

‎19 Feb 2024 10:49 AM

No nothing at all. I have rang sky they are now sending out a new hub. 

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jamesn123
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Re: New ultrafast hub wont turn on

‎19 Feb 2024 10:57 AM

Posted by a Superuser, not a Sky employee. Find out more

@Kristy3 

Yeah sounds like a dead hub from some sort of power surge or failed hardware.

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
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