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Discussion topic: New to Sky/Issues with openereach

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Message posted on ‎16 Jun 2024 08:39 PM

New to Sky/Issues with openereach

Hi,

I'm new to sky. The openreach socket had a broken off cable at my new flat. I unscrewed the cover to take it out. After taking it out I noticed that the wires behind it looks cut. So even if I plugged in my sky hub it would not connect. Is there anyway to get someone out to look at this? Do I need to contact openreach? I'm unsure of how to go from here. Due to be activated tomorrow 

 

Thanks 

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This message was authored by: cookiemonsteruk

Message posted on ‎16 Jun 2024 08:43 PM

Re: New to Sky/Issues with openereach

Posted by a Superuser, not a Sky employee. Find out more

@cbro1 

 

What package/speed have you ordered?

 

What socket is there at the minute?

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Message posted on ‎16 Jun 2024 08:44 PM

Re: New to Sky/Issues with openereach

@cbro1 You need to contact Sky to report that the master socket is damaged. They will have to request an engineer to come out and replace

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Message posted on ‎16 Jun 2024 08:52 PM

Re: New to Sky/Issues with openereach

Thanks. Is there a number? I've tried online but the automated advisor doesn't have to option to report this

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Message posted on ‎17 Jun 2024 05:46 PM

Re: New to Sky/Issues with openereach

I've ordered the sky superfast broadband sky hub  with sky tv. At the moment it's the openreach socket with only a phone port.

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