Discussion topic: I constantly have to rest my hub as Voice is orange and I loose signal with my tv and broadband.
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Message posted on 17 Jun 2024 04:26 PM
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I constantly have to rest my hub as Voice is orange and I loose signal with my tv and broadband.
My broad band voice goes orange at least twice a week and I have to reset my hub sky say it looks like there's an issue internally. However when I check online it says no issue. Has anyone else had this issue
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Message posted on 17 Jun 2024 05:06 PM
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Re: I constantly have to rest my hub as Voice is orange and I loose signal with my tv and broadband.
@MadM Can you the next time the voice light goes amber can you take a screenshot of your router stats following the information below before you have reset the router. Can you then post them to this thread please.
Could you please post your router stats following the link below.
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101...
If you have found this solution helpful please tick this as the answer.
Message posted on 17 Jun 2024 05:20 PM
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Re: I constantly have to rest my hub as Voice is orange and I loose signal with my tv and broadband.
Yes regularly my WiFi goes down with an orange light with no help what so ever
Message posted on 17 Jun 2024 05:30 PM
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Re: I constantly have to rest my hub as Voice is orange and I loose signal with my tv and broadband.
I'm glad it's not only me Grace. Sky say just put it on here. I think the equipment is faulty or the line as it happens more than once a week. Never happened before we had Sky
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