New to Sky/Issues with openereach

[cbro1]

Hi,

I'm new to sky. The openreach socket had a broken off cable at my new flat. I unscrewed the cover to take it out. After taking it out I noticed that the wires behind it looks cut. So even if I plugged in my sky hub it would not connect. Is there anyway to get someone out to look at this? Do I need to contact openreach? I'm unsure of how to go from here. Due to be activated tomorrow 

Thanks 

[cookiemonsteruk]

@cbro1 

What package/speed have you ordered?

What socket is there at the minute?

[JPR007]

@cbro1 You need to contact Sky to report that the master socket is damaged. They will have to request an engineer to come out and replace

[cbro1]

Thanks. Is there a number? I've tried online but the automated advisor doesn't have to option to report this

[cbro1]

I've ordered the sky superfast broadband sky hub  with sky tv. At the moment it's the openreach socket with only a phone port.