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Discussion topic: New sky hub

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This message was authored by BradleyC94 This message was authored by: BradleyC94

New sky hub

After connecting new hub everything seems worse. Only getting 2 bars on my phone. Signal doesn't seem to reach as far. Seems to drop occasionally. Connected to it on my phone, but can't seem to connect my sky Q.

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This message was authored by Chrisee This message was authored by: Chrisee

Re: New sky hub

Posted by a Superuser, not a Sky employee. Find out more

@BradleyC94 if you have a new white Sky hub and Sky Q there are significant changes in how wifi in your home will work. Unlike the older black Sky hubs the new units do not support the Sky Q wifi mesh. This means you losecthe wifi hot spots your TV boxes supplied and any Q mini boxes have to be connected to the main Q box using wps they cannot connect directly to the new hub. 


Many customerscfind they need to extra equipment to replace the old WiFi hot spots which Sky can supply but it now costs extra see https://www.sky.com/help/articles/sky-wifi-max or you can do as I did buy a third party whole home wifi set up.

 

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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