26 Apr 2022 10:02 PM
I had a new sky Q router installed last week and now I cannot watch BTsport on PS5. With the old router we never had this problem. I have seen somehwere its apparently to do with IPv6, and Sky have been aware of this problem for some time. I tried to access router to effect some changes but the username and password do not seem to work. Any advice?
Martin
27 Apr 2022 11:02 AM
Posted by a Superuser, not a Sky employee. Find out more
@mastersdog wrote:
I had a new sky Q router installed last week and now I cannot watch BTsport on PS5. With the old router we never had this problem. I have seen somehwere its apparently to do with IPv6, and Sky have been aware of this problem for some time. I tried to access router to effect some changes but the username and password do not seem to work. Any advice?
Martin
@mastersdog what username and password are you trying if you are trying admin and Sky and you have the new broadband hub (sr203) thenthey wont work your username for the hub is still admin but the default password is the same as your wifi password which is on the back of the hub
27 Apr 2022 11:02 AM
Posted by a Superuser, not a Sky employee. Find out more
@mastersdog wrote:
I had a new sky Q router installed last week and now I cannot watch BTsport on PS5. With the old router we never had this problem. I have seen somehwere its apparently to do with IPv6, and Sky have been aware of this problem for some time. I tried to access router to effect some changes but the username and password do not seem to work. Any advice?
Martin
@mastersdog what username and password are you trying if you are trying admin and Sky and you have the new broadband hub (sr203) thenthey wont work your username for the hub is still admin but the default password is the same as your wifi password which is on the back of the hub
27 Apr 2022 06:12 PM
Thanks. I will try that tonight. On phone with Sky right now.
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