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Discussion topic: New router affecting Btsport on PS5

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This message was authored by mastersdog This message was authored by: mastersdog

New router affecting Btsport on PS5

I had a new sky Q router installed last week and now I cannot watch BTsport on PS5. With the old router we never had this problem. I have seen somehwere its apparently to do with IPv6, and Sky have been aware of this problem for some time. I tried to access router to effect some changes but the username and password do not seem to work. Any advice?

Martin


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This message was authored by Laing1 This message was authored by: Laing1 Answer

Re: New router affecting Btsport on PS5

Posted by a Superuser, not a Sky employee. Find out more

@mastersdog wrote:

I had a new sky Q router installed last week and now I cannot watch BTsport on PS5. With the old router we never had this problem. I have seen somehwere its apparently to do with IPv6, and Sky have been aware of this problem for some time. I tried to access router to effect some changes but the username and password do not seem to work. Any advice?

Martin


@mastersdog what username and password are you trying if you are trying admin and Sky and  you have the new broadband hub (sr203) thenthey wont work  your username for the hub is still admin but the default password is the same as your wifi password which is on the back of the hub


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile

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This message was authored by Laing1 This message was authored by: Laing1 Answer

Re: New router affecting Btsport on PS5

Posted by a Superuser, not a Sky employee. Find out more

@mastersdog wrote:

I had a new sky Q router installed last week and now I cannot watch BTsport on PS5. With the old router we never had this problem. I have seen somehwere its apparently to do with IPv6, and Sky have been aware of this problem for some time. I tried to access router to effect some changes but the username and password do not seem to work. Any advice?

Martin


@mastersdog what username and password are you trying if you are trying admin and Sky and  you have the new broadband hub (sr203) thenthey wont work  your username for the hub is still admin but the default password is the same as your wifi password which is on the back of the hub


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
mastersdog
Topic Author
This message was authored by mastersdog This message was authored by: mastersdog

Re: New router affecting Btsport on PS5

Thanks. I will try that tonight. On phone with Sky right now.

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