Discussion topic: Abysmal speeds, dropping out all the time. According to all the checks, my broadband is fine.

This message was authored by: BOAC · ‎27 Apr 2022

I am constantly getting movies etc interrupted by signal dropping out. Tested my speed today and only got 12.2 download, 3.92 upload and it struggled to get there. Should be getting at least 53 download. I have done all the checks and am at the end of my tether. With BT previously, using same lines in and hardly a problem. Sky say that 75Mpbs coming out their end and must be all the devices I have connected to Wi-Fi! Doh, really. There must other people out there that are having the same issue. Help please!

This message was authored by: GD1 · ‎27 Apr 2022

@BOAC Please can you post your router stats so the forum can advise on any issues. This link explains how to do that https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#

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This message was authored by: BOAC · ‎27 Apr 2022

I have followed all the instructions, but I cannot log in and go to the maintenance tab. I am using username admin and password sky!

This message was authored by: cookiemonsteruk · ‎27 Apr 2022

@BOAC wrote:

I have followed all the instructions, but I cannot log in and go to the maintenance tab. I am using username admin and password sky!

Try username admin

Password wifi password

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This message was authored by: BOAC · ‎27 Apr 2022

Oh guys, I have tried all possible passwords and it will just not work. Anyone else have any ideas please. I have logged in before successfully, but for some reason, this time it will not work!

This message was authored by: Highlinder · ‎27 Apr 2022

@BOACWhich router do you have from the link below.

https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub

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This message was authored by: BOAC · ‎27 Apr 2022

I have the Sky Broadband Hub

This message was authored by: Highlinder · ‎27 Apr 2022

@BOAC in order to access the router the username is "admin " without the quotes and the password is your Wi-Fi password, that is the same one you use to connect phones and tablets to the internet.

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This message was authored by: BOAC · ‎27 Apr 2022

I have been trying admin and my sky Wi-Fi password but to no avail

This message was authored by: Highlinder · ‎27 Apr 2022

@BOAC Have you tried holding in the reset button for around 20 seconds, also which browser are you using to try get access to the router and which type of device are you using to do this?

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Discussion topic: Abysmal speeds, dropping out all the time. According to all the checks, my broadband is fine.

Abysmal speeds, dropping out all the time. According to all the checks, my broadband is fine.

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Re: Abysmal speeds, dropping out all the time. According to all the checks, my broadband is fine.

Re: Abysmal speeds, dropping out all the time. According to all the checks, my broadband is fine.

Re: Abysmal speeds, dropping out all the time. According to all the checks, my broadband is fine.

Re: Abysmal speeds, dropping out all the time. According to all the checks, my broadband is fine.

Re: Abysmal speeds, dropping out all the time. According to all the checks, my broadband is fine.

Re: Abysmal speeds, dropping out all the time. According to all the checks, my broadband is fine.

Re: Abysmal speeds, dropping out all the time. According to all the checks, my broadband is fine.

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