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Discussion topic: New package still not working, no updates either

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This message was authored by: John_20a

Message posted on ‎07 Dec 2024 09:26 PM

New package still not working, no updates either

I upgraded to fibre 150 as my area finally had fibre installed. Installation first time round was cancelled, no contact from anyone until 30mins after latest arrival time. 2nd installation went ahead no issues with openreach engineers but now there's a problem with actually using the fibre. Sky is my provider so I'm reaching out for updates or help. I'm lucky my old connection still works but it's speed is almost like dial up!!! 

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Avatar for caesarome
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Superuser
This message was authored by: caesarome

Message posted on ‎07 Dec 2024 10:37 PM

Re: New package still not working, no updates either

Posted by a Superuser, not a Sky employee. Find out more
@John_20a wrote:

but now there's a problem with actually using the fibre. Sky is my provider so I'm reaching out for updates or help

What is the problem as you hven't said, do you have no connection if so what lights are lit or not lit on your hub ?

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