New join to Sky

[Glalli]

Hi, I confirmed my order for swithing to Sky Broadband a week ago. The activation date will be 28 March. As advised by an email from Sky, I downloaded 'My Sky app' to track my order and manage my account. However, I find nothing from the app with 'My details', 'My messages', 'My Documents', 'My Contracts', etc.

I would llike to know when willl I receive a router/hub and what I have to do next? May I have your advice please?

Thanks.    

[jamesn123]

@Glalli 

Your account wont show anything until you have linked it to your account number which should have been included in the initial email. 

Your router will arrive only a few days before activation, it is delivered by RM.

[Glalli]

I  will wait for a few more days. Thanks for your sharing.