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Discussion topic: New hub

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Message posted on ‎14 Feb 2025 06:34 PM

New hub

Do I connect my new hub straight away or wait until December 2025? 

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This message was authored by: Daniel0210

Message posted on ‎14 Feb 2025 06:39 PM

Re: New hub

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@MrsCR 

If this is as a result of you receiving an email about your old hub needing replacing connect the new one straight away. 


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Message posted on ‎15 Feb 2025 11:32 AM

Re: New hub

I have already received new hub from sky 

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This message was authored by: Daniel0210

Message posted on ‎15 Feb 2025 11:34 AM

Re: New hub

Posted by a Superuser, not a Sky employee. Find out more

@MrsCR 

Yes so connect it straight away. No need to wait until December. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging so DMs are switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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Message posted on ‎15 Feb 2025 11:41 AM

Re: New hub

I am 81, so is it easy to connect?

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This message was authored by: Daniel0210

Message posted on ‎15 Feb 2025 12:29 PM

Re: New hub

Posted by a Superuser, not a Sky employee. Find out more

@MrsCR 

Ask a family member, friend or neighbour to help if necessary. You can plug it in and you'll need to set up any wireless devices again using the network name and the password which should be on the card that came with the hub. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging so DMs are switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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Message posted on ‎15 Feb 2025 12:32 PM

Re: New hub

Thank you 

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