Hello, I've tried to reach out to Sky about this but they've just told me to wait until I get an update on the 19th.
We had an engineer visit to install our new sky fibre on the 4th June. He said the external cabling is damanged so contractors will need to come out to install the new cables. They've come to mark out where the cables are, but we haven't heard anything from Sky since, saying we don't get an update on what's happening until the 19th.
Our current internet is being switched off on the 21st June with Virgin.
I understand that a different company will be installing the new cables, but surely we can get an idea of if this is evening been booked in? And how long we're going to have to wait? As the mark up was done over a week and a half ago and the sky engineer mentioned that the contractors aren't that busy at the moment.. and the engineer has set up the cabling inside the house, it's just the cabling in the street that needs to be updated as it's faulty.
But we've not not been able to get any updates for two weeks!
My husband is disabled and has an alert home care system that runs through the internet, hence why we need to have the internet up asap! My granddaughter also lives with us and works from home and needs the internet for her job!
Has anyone else had a similar problem and get any response from sky?
If we're just going to get an update on the 19th June saying our order is still going to be delayed surely they can let us know now so we can try and make some other arrangements.
