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Discussion topic: New Wifi connection. It keeps dropping out

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This message was authored by Mary91 This message was authored by: Mary91

New Wifi connection. It keeps dropping out

New connection keeps dropping  out. 
how do you actually speak to someone at Sky? 
Sky was onpy activated this morning. It must be possible to speak to someone

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This message was authored by Greenfingers001 This message was authored by: Greenfingers001

Re: New Wifi connection. It keeps dropping out

Posted by a Sky employee

Hi there @Mary91 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: New Wifi connection. It keeps dropping out

Posted by a Sky employee

We are still looking to help you @Mary91 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Thanks

Lisa - Sky Tech Team Expert
Mary91
Topic Author
This message was authored by Mary91 This message was authored by: Mary91

Re: New Wifi connection. It keeps dropping out

Yes still need help

 

Mary91
Topic Author
This message was authored by Mary91 This message was authored by: Mary91

I had an engineer out this morning but the internet is still intermittant

I had an engineer come this morning to fix the internet but it is still intermittant

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: I had an engineer out this morning but the internet is still intermittant

Posted by a Superuser, not a Sky employee. Find out more

@Mary91 wrote:

I had an engineer come this morning to fix the internet but it is still intermittant


@Mary91 

Sounds like you need to contact Sky again so they can raise another job to Openreach. How did you report it last time? 


▪️ I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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