TV keeps dropping connection

[gosgutho]

Hello. New customer here. My router is in the hallway and raised off the floor but one of the rooms upstairs still has a weak signal and the TV in it either cannot connect to the WiFi at all, or when it can connect, drops soon after connecting. Phone, laptop and iPad also struggle sometimes. It's very frustrating.

[Chrisee]

@gosgutho Poor WiFi coverage is probably the most common question we get in the forum. In many homes a single Sky hub cannot provide a usable wifi signal in every room due to the layout and type of construction of the property especially in older homes. Assuming the hub is in the best possible position which is out in the open on a surfsce then the only answer is additional wifi sources. 

Your choice.is to either buy Sky's add-on WiFi Max bundle which can supply up to 3 extenders see https://www.sky.com/help/articles/sky-wifi-max or buy your own wifi system and use that instead of the Sky hub's WiFi.

[gosgutho]

Thanks for your reply Chrissie. I already have Sky WiFi Max but no pods. I tried calling customer service but got directed to this forum for help. It sounds like I need to fathom how to get through to an actual person 

[Tom-W19 · Accepted solution]

Hi @gosgutho 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Lindady]

Our internet connection drops out at least 3 times a day on the tv . The phones and I pad are ok . It takes about 10 minutes to get it reconnected . Why is this happening please . We keep having to press the WPS button to get it back and then it still doesn't always reconnect and we have to do it again . We pay £70 a month for this . Please can you advise 

thank you Mr and Mrs A Whitehead 

[caesarome]

@Lindady 

Try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.