New Sky Wifi Max causing issues with old devices.

[DanielWilko123]

Hi all, hoping for some advice before reaching out to Sky.

I recently upgraded to Sky Wifi Max with the new white hub. My wired and wireless speeds have greatly improved and I am very pleased speed/performance wise but I am having a huge issue with connectivy especially with the my older, but much needed, devices.

It took me absolutely ages but I managed to get my camera, baby monitor, heating controls to connect the new box via turning off the 5GHz and setting up that while and whilst it took hours and banging my head against the wall it evetually worked but there seems to disconnect and drop out so much. I would say the heating controls drop out two or three times a day and the camera regularly. This NEVER happend with my older sky wifi hub.

I read somewhere that I can conact sky and get an Sky Extender through my Wifi Max package and run that extender soley on 2.4 GHz and keep the devices connected to that. Can anyone verify that?

Thanks
Dan

[Highlinder]

@DanielWilko123  You can get booster pods from Sky if you have the Max broadband subscription as part of your broadband package.

[DanielWilko123]

Hi. I realise that I can get them that as its part of my package but that wasn't my question.

My question is are the boosters able to run solely on 2.4GHz.

Thanks

[JimM1]

@DanielWilko123 What makes you think that having the 5Ghz turned off is solving all your problems, the booster may end up being worse as with the sky Max it will turn on potentially the hidden wi-fi backhaul.

Having fought the sky Max to get the connection, and if you have no newer devices that need to be up at wifi6 then you may wish to also look at the wpa mode currently set on that Max hub also!

Older devices will struggle sometimes with newer equipment!

[DanielWilko123]

Hi JimM1, 

I am not sure what you mean? I meant in order to connect 2.4GHz devices to the new wifi max hub when I receieved it. I had to disable 5GHz and then connect them and then turn 5GHz back on. This is advised by both Sky and frequently throughout the forums as a solution. My Sky Wifi Max has nothing turned off. It is running both 2.4 & 5 and also has the highest security settings activated as designed.

My query is that 'older' devices (mainly a Owlet baby monitor & Wiser heating controls) seem to drop connection fairly frequently since the upgrade so I am simply wondering if Sky's Wifi Max Extenders can be set up to soley run at 2.4GHz meaning I can connect all my devices that cannot run on 5GHZ to it and then my Max Hub running with 5GHz will be used for all the equiptment that can run on 5GHz.

[JimM1]

@DanielWilko123 Got it now you have said that the Max is back and enabled both frequency, your problem with the older devices may have nothing to do with frequency but solely down to the WPA mode off operation, introducing the pod and yes think you can disable a band on it through the app so don't use any off the sky equipment, but the pod will enable and turn on extra backhaul frequency so i am led to believe and cannot say as have never analyzed and would not entertain max in the slightest!

Give it a go as you are well aware off what is going on with the older gear, the SR203 split bands was a good feature, but all the MLO is making all the ISP's head down that route of not allowing split's anymore, but that's another topic!

[Nickyboyd5m]

Hi

How did you split from 5GHz to 2.4 please mate

[JimM1]

@Nickyboyd5m Below is the link explaning and for ALSO which hubs it can be done on!

Split Sky WiFi bands