New Setup not working

[pilotb]

  I moved into a new build and this is the Open Reach set up. There is no DSL cable but I understand the yellow ethernet is meant to replace that, but I connected that to port 4 on the sky hub and it doesn't connect. There is also a cable already attached that can't be removed but it doesn't connect anywhere on the sky hub, isn't that where the fibre cable should be? Can someone help me please 

[peter-marlow+1966]

Th cable goes into the port on the hub marked wan for full fibre, I  have a sky max wifi hub 

[peter-marlow+1966]

You should have 3 yellow  lights flashing  on  the  optical network terminal box it looks  like you have a red light in your  photo which surjusts you  my have a break in the cable it is hard to see clearly  from your  photo I know the photo that  I am showing on is a different looking  optical network terminal box but it should be simpler to  your 

 as you can see i have 3 yellow lights on my o n t

[pilotb]

 I can't see the photo you attached 😞 but also i don't have a port in my hub for that fibre cable, mines a normal sky broadband hub. what do you mean by i may have a cable break? something in the wall

 

setup? 

[JimM1]

@pilotb The picture off you holding up the Sky Broadband Hub, yellow connected cable ends on the black cable to port 4, you should see the 2 Green lights on that port, LHS solid Green, RHS flashes with data to the ONT!

First picture with the RED lights looks more like a BBU unit and that is not where the Ethernet cable connects. butter front on picture is required, and coiled up fibre green connector looks like your ONT is not there!

[pilotb]

yes that's my current setup, but the lights on the open reach hub stay like this they don't change 

   

 

[TimmyBGood]

@pilotb 

That's an interestingly complex setup.

The first thing to note is that the device you've plugged the ethernet into isn't any kind of 'hub': it's the Battery Backup Unit for an Openreach ONT (which appears to be in one of the other images)

[JimM1]

@pilotb Get that yellow/black Ethernet cable out off the BBU unit IT DOES NOT GO THERE!

If the BBU is not functional as indicating, then you need to replace the Four batteries in the unit, that is your responsability to do!

[TimmyBGood]

@pilotb 

It looks like the ONT may be the device on the left in here:

 

A clearer picture of that would be useful.

[TimmyBGood]

@pilotb 

Or it could be the missing device which was once in the space here (note the mounting screws) : 

 

[JimM1]

@TimmyBGood Think the Green plug is for the ONT and it's NOT there at all!

[JimM1]

@pilotb With the Ethernet cables all hanging loose, and the fixing screw's would GO more with there used to be an 8 Port switch that has been removed and now gone, those cables all go out to points in other rooms! ? New build but you are not the first owner!

[TimmyBGood]

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@JimM1 wrote:

If the BBU is not functional as indicating, then you need to replace the Four batteries in the unit, that is your responsability to do!

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That doesn't affect the broadband connection itself though: it just lights up a rather misleading fault LED.

[TimmyBGood]

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@JimM1 wrote:

@TimmyBGood Think the Green plug is for the ONT and it's NOT there at all!

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There appears to be a green optical jack plug inserted into the partly concealed box, and perhaps another one laying loose below it.

I'd agree that it's probably an ethernet switch missing to the left of the BBU.

The whole setup appears to have been customised: I haven't seen a BBU and ONT that far apart before.

[pilotb]

thank you @TimmyBGood @JimM1 i definitely have to buy one then. is it just a a generic one like this that i need or is there any requirement i need to keep in mind?