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This discussion topic has been answered Discussion topic: New Customer hub set up problems

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This message was authored by: Jan150

Message posted on ‎31 Oct 2025 10:27 AM

New Customer hub set up problems

Setting up by following instructions MySky will not work. Get to the screen where it tells you it's setting up the hub and screen goes blank and nothing happens. I'm not a complete technophobe, I usually manage, but this has me close to murder

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Message posted on ‎31 Oct 2025 11:49 AM

Re: New Customer hub set up problems

Posted by a Superuser, not a Sky employee. Find out more

@Jan150  Is it showing in the my Sky app that you broadband install has been completed?

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.

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Avatar for Highlinder
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Superuser
This message was authored by: Highlinder Answer

Message posted on ‎31 Oct 2025 11:49 AM

Re: New Customer hub set up problems

Posted by a Superuser, not a Sky employee. Find out more

@Jan150  Is it showing in the my Sky app that you broadband install has been completed?

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
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This message was authored by: Jan150

Message posted on ‎31 Oct 2025 12:05 PM

Re: New Customer hub set up problems

Problem is resolved, thank you all

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