New Customer hub set up problems

[Jan150]

Setting up by following instructions MySky will not work. Get to the screen where it tells you it's setting up the hub and screen goes blank and nothing happens. I'm not a complete technophobe, I usually manage, but this has me close to murder

[Highlinder · Accepted solution]

@Jan150  Is it showing in the my Sky app that you broadband install has been completed?

[Jan150]

Problem is resolved, thank you all

[EHW1]

I have the same problem, what did you do?

[Diamond7]

I also have the same problem, how did you resolve this?

[Chrisee]

@Diamond7 many of these issues resolve themselves within 24 hours however if your hub diesn't connect call Sky as they need to cirrect the issue from their end. 

[Diamond7]

Did you do any action to fix this?