No internet

[Paisleylosa]

Anyone having issues with boardband ,I live in se London and again since the last 10 days I've had no Internet I've re set my hub I've took the wires out and left Hub for an hour .I've called every day sometimes 4 5 times a day ,some agents put the phone down. Some agents promised an engineer will arrive and they don't. Some promise a manager will call and they don't. I am really Fed up. This issue has been going on for the last 3 years internet works for a day or 3 then drops then works then stops I've even ordered fiber but that appointment is on the 16th June 2026And an engineer will arrive then so when I am speaking to agents they are telling me I cannot have a engineer come to fix my internet that I have now as I have an appointment on the 16th June. But my issue isn't for fiber as I've not got this yet. I want the internet I pay for to work which I have now .they even said they will send a new hub but they only sent 4 wires I'm on a pay and go plan with giff gaff mobile and it cost me 10 pounds a month for 75 GB which always has last me but now I am buying extra data daily because my WiFi isn't working. I feel I am being treated unfairly this really isn't acceptable. Agents tells me different things each time I call they promise me things that aren't true. Please someone what do I need to do to be able to get a manager or engineer to fix my issue. I am paying my bill for something.i cannot even use thank you and I'm sorry for the long rant ,it is that I am so frustrated that I feel I tried to call and ask for sky's help but I am being brushed aside.

[caesarome]

@Paisleylosa 

Try running this line test to see if it finds any faults:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

[Paisleylosa]

Thank you for the reply .I appreciate your help .

I've tried all of this. And have been doing this on and off for the last 3 years  I've even unplugged my hub left it for an hour to reset. Over the passed 10 days this month alone   And it don't work. I've changed my plug socket also to a different one and still  get a green light solid  amber light flashing ,green light solid and no other light.  

I'm at my wits end as can't seem to get an engineer.to come and check my WiFi at home I have now. 

As I have an appointment for the 16 June to install fiber. But I can't get paying for extra data on my mobile because my home WiFi I got now don't work. . it seems silly that because I am going to have fiber   the system won't allow for an engineer to arrive for this WiFi.  I have now 

Thank you