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Discussion topic: Need my son to be able to talk with Sky as i am leaving UK for month and we have issues with our hub

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This message was authored by: Jamama

Message posted on ‎14 Apr 2025 08:42 AM

Need my son to be able to talk with Sky as i am leaving UK for month and we have issues with our hub

I am the account holder but i need to give my son authority to discuss with Sky as I am leaving UK for Africa and he is working from home.

Our broadband hub is so bad at the moment it keeps dropping.  I am a bit of a dinosaur regarding issues like this and would love to be able to speak to someone to resolve this but i have tried for hours and Sky is really user unfriendly.

What can i do?  We use to have wonderful broadband and recently it cuts off on numerous occasions a day!

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Avatar for GD1
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Superuser
This message was authored by: GD1

Message posted on ‎14 Apr 2025 08:46 AM

Re: Need my son to be able to talk with Sky as i am leaving UK for month and we have issues with our

Posted by a Superuser, not a Sky employee. Find out more

@Jamama  I'm afraid you'll need top call Sky to set this up as the community can't.

 

 

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Daniel0210

Message posted on ‎14 Apr 2025 10:49 AM

Re: Need my son to be able to talk with Sky as i am leaving UK for month and we have issues with our

Posted by a Superuser, not a Sky employee. Find out more

@Jamama 

Once you've called Sky and arranged for your son to be able to speak to Sky in your absence (providing he knows the telephone password) he can do most things with Sky but won't be able to cancel any aspect of your subscription. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
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Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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