My speed has been lowered

[HomerCleese]

[cookiemonsteruk]

@HomerCleese 

Thats the old brand name for sky superfast and as you can see doesn't  quote any guarantee

I've escalated your post via the community chat. This link explains how it works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble. When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

[HomerCleese]

Cheers Cookie

[dmy24]

Thank you for escalating, a chat request has now been sent 🙂

[HomerCleese]

Thanks @dmy24 but nothing showing currently 

[HomerCleese]

Help 

Had a message to sort out my issue but keep getting this when I try to reply how van I solve it  

cheers 

[GD1]

@HomerCleese  You should be seeing a Blue Chat bubble you cannot reply to PM's

This link explains how escalations work https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Mr+Flibbles+86]

UPDATE - After a private chat with @HomerCleese this has been escalated to the Network team to resolve