My speed has been lowered

[Mancnproud]

Hi,

so I'm currently on sky broadband and haven't had many issues, however the last few days I've been noticing a pattern of my downloads ect ect only going slow. 

I'm on a 65mb package with guaranteed minimum speed of 40mb/s at peak times. However as of late this has all of a sudden changed since around 27th February. 

I ran the test on website and checked my speed history on here and this is the results. 

 

so my question is - why have they took my internet from a 60mb/s connection down to 17 all of a sudden and has been like that for 5 days on a run where as every other day prior was 60?

I know they offer a money back guarantee if it drops down below the minimum guarenteed 3 days in a 30 day period. But I'm not interested in that. I'm wanting to know why the restriction has clearly been placed on the account which is clear and obvious to see this has been done on sky end. 

 

[Skull+Treaty]

@Mancnproud 

Can you run the Broadband Test, this can be done either via the MySky App on mobile data or use this link

May you also please post your router stats, this can be done following the information in this link

[HomerCleese]

I'm in the same boat gone from 60 down to 17 as well

[cookiemonsteruk]

@HomerCleese 

Can you post your router stats

https://community.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M1014...

[HomerCleese]

I WILl do so later as at work at the minute

[Mancnproud]

My router stats are below. 

 

[cookiemonsteruk]

@Mancnproud 

Thats strange your speed history suggests in more often 17Mbps. The current stats show 60Mbps.

So obviously an erratic fault.

Give sky a call on 150 from your sky landline or 
zero three three three seven five nine one zero one eight from any other phone

They should have access to the speed history and run any line tests

[HomerCleese]

@cookiemonsteruk 

Router states below 

[HomerCleese]

[cookiemonsteruk]

@HomerCleese 

What is your minimum guaranteed speed?

If you run tests on your my sky app and post the details in more about your connection

[HomerCleese]

Normally around 57 down and 18 up

[cookiemonsteruk]

@HomerCleese 

We need to see what your guarantee is.

Run tests on my sky app and post the info in more about your connection

[HomerCleese]

[HomerCleese]

[cookiemonsteruk]

@HomerCleese 

Now click where it says more your connection and post that