Internet/ WiFi Dropping Out

[JenCro99]

Hello, I have looked on the forum to see if this issue has been resolved for people and noticing they are posting their router stats. 

My WiFi is intermittently disconnecting (this has only started happening recently) have had zero issues up until then. I am unable to connect my video doorbell anymore and it seems it is the middle light that flashes orange and the WiFi stops. Would someone mind having a look at the stats i have posted below it would be appreciated. 

Router Statistics

System Up Time: 29:32:30

Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time WAN MER 224212 402449 0 0 0 00:10:02 LAN Down 0 0 0 0 0 00:00:00 WLAN (2.4 GHz) Up 513893 165696 0 1 0 29:30:59 WLAN (5 GHz) Up 12801322 7297626 0 2 1 29:30:57

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Broadband Link Downstream Upstream Connection Speed (Kbps) 79999 19999 Line Attenuation (dB) DS1:6.6    DS2:13.7    DS3:19.8 US0:2.2    US1:10.1    US2:14.3 Noise Margin (dB) DS1:6.0    DS2:5.9    DS3:5.9 US0:15.4    US1:15.4    US2:15.4

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Poll Interval:

Seconds (at least 3s): 

Set Interval Stop

[Highlinder]

@JenCro99  Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

[TechmanagerMal]

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@JenCro99 wrote:

Hello, I have looked on the forum to see if this issue has been resolved for people and noticing they are posting their router stats. 

My WiFi is intermittently disconnecting (this has only started happening recently) have had zero issues up until then. I am unable to connect my video doorbell anymore and it seems it is the middle light that flashes orange and the WiFi stops. Would someone mind having a look at the stats i have posted below it would be appreciated. 

Router Statistics

System Up Time: 29:32:30

Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time WAN MER 224212 402449 0 0 0 00:10:02 LAN Down 0 0 0 0 0 00:00:00 WLAN (2.4 GHz) Up 513893 165696 0 1 0 29:30:59 WLAN (5 GHz) Up 12801322 7297626 0 2 1 29:30:57

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Broadband Link Downstream Upstream Connection Speed (Kbps) 79999 19999 Line Attenuation (dB) DS1:6.6    DS2:13.7    DS3:19.8 US0:2.2    US1:10.1    US2:14.3 Noise Margin (dB) DS1:6.0    DS2:5.9    DS3:5.9 US0:15.4    US1:15.4    US2:15.4

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Poll Interval:

Seconds (at least 3s): 

Set Interval Stop

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• Looks like a good connection close to the cabinet and low noise performing well at 80/20 so look for an issue here - Lights on your Sky hub explained | Sky Help | Sky.com

[Highlinder]

@JenCro99Have you been able to run the broadband test, looking at your router stats can see it restarted just over 10 minutes before you posted them. Can see that this was not the result of a router re-start, but a drop on the connection.

[TechmanagerMal]

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@Highlinder wrote:

@JenCro99Have you been able to run the broadband test, looking at your router stats can see it restarted just over 10 minutes before you posted them. Can see that this was not the result of a router re-start, but a drop on the connection.

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• My WAN goes out of sync with Up Time and the other measured times and I presumed it was Sky updating the software or similar so not a drop just a remote reset?
• Usually happens early hours when DLM resets occur or Sky updates, am I wrong?