Lost our internet and voice yesterday morning as did several neighbours (not all with SKY). Router showing as connected to internet (green light) but not to voice (orange light). Called SKY who said they couldn't see the router, eventually they suggested it was an Openreach issue and I needed to give it 24hrs before calling back.
Needless to say 24hrs later and still the same, it being an openreach issue kind of makes sense given neighbours with other providers are similalry affected. The frustration is SKY can't confirm if it is or isn't nor give me any sort of plan to resolve it, basically been told to wait until it sorts itself out. Suggested they needed to gift some data in the meantime as our mobiles are also with SKY and the 4G is obviously getting hammered - apparently this is seemingly not possible!
Anyway, below is the router log file which I'm hoping will mean something to someone and I can first get an idea of what the issue is and then armed with this hopefully guide the customer service person on what needs to be done to resolve it
08:37:16 syslog: Voice IP Connection Down
08:37:16 syslog: WAN IPV6 DOWN
08:37:19 syslog: Voice Disconnected
08:37:28 syslog: WAN IPV6 UP
08:37:28 syslog: Voice IP Connection Up: 2a02:c7f:64ed:b500::1/64
08:37:28 syslog: Connection Up. SNO/MAC/IP/SWVER/IPv6: [D201199A000861/8072159C8F98/2.219.132.118/5.14.2424.R/2a02:c7f:64ed:b500::1]
08:37:30 syslog: Voice Disconnected
08:37:33 syslog: Voice Connecting
08:37:45 syslog: Voice Connected
08:41:10 syslog: WAN IPV6 UP
08:45:15 syslog: Lease renewed 3600 ip 2.219.132.118
08:47:10 syslog: Lease renewed 3600 ip 2.219.132.118
08:58:40 syslog: Voice Disconnected
09:11:10 syslog: WAN IPV6 UP
09:11:13 syslog: Voice Connected
09:13:39 syslog: No lease renewal received
09:20:04 syslog: Voice IP Connection Down
09:20:04 syslog: WAN IPV6 DOWN
09:20:06 syslog: Voice Disconnected
09:20:15 syslog: WAN IPV6 UP
09:20:15 syslog: Voice IP Connection Up: 2a02:c7f:64ed:b500::1/64
09:20:15 syslog: Connection Up. SNO/MAC/IP/SWVER/IPv6: [D201199A000861/8072159C8F98/2.219.132.118/5.14.2424.R/2a02:c7f:64ed:b500::1]
09:20:17 syslog: Voice Disconnected
09:20:20 syslog: Voice Connecting
09:20:34 syslog: Voice Connected
09:31:06 syslog: Voice Disconnected
09:31:06 syslog: Voice Connected
09:40:03 syslog: No lease renewal received
09:44:11 syslog: Voice Disconnected
09:50:38 syslog: WAN IPV6 UP
09:52:20 syslog: Voice IP Connection Down
09:52:20 syslog: WAN IPV6 DOWN
09:52:30 syslog: WAN IPV6 UP
09:52:30 syslog: Voice IP Connection Up: 2a02:c7f:64ed:b500::1/64
09:52:30 syslog: Connection Up. SNO/MAC/IP/SWVER/IPv6: [D201199A000861/8072159C8F98/2.219.132.118/5.14.2424.R/2a02:c7f:64ed:b500::1]
09:52:31 syslog: Voice Disconnected
09:52:35 syslog: Voice Connecting
09:54:35 syslog: Voice Disconnected
10:06:17 syslog: DHCP lease expired. -> DISCOVERY 3600
10:06:17 syslog: ptm0.1 - WAN link DOWN.
10:06:17 syslog: DHCP lease expired from server. Connection DOWN.
10:06:24 syslog: DHCPC_STATE_REQUESTING no valid response received. Falling back to DHCPC_STATE_START_DISCOVERY
10:07:05 syslog: DHCPC_STATE_REQUESTING no valid response received. Falling back to DHCPC_STATE_START_DISCOVERY
10:07:12 syslog: DHCPC_STATE_REQUESTING no valid response received. Falling back to DHCPC_STATE_START_DISCOVERY
10:08:13 syslog: ptm0.1 - WAN link UP.
10:08:13 syslog: Received valid DHCP lease from server. Connection UP.
10:08:13 syslog: Connection Up. SNO/MAC/IP/SWVER/IPv6: [D201199A000861/8072159C8F98/5.64.62.95/5.14.2424.R/2a02:c7f:64ed:b500::1]
10:08:33 syslog: bind 0.0.0.0 - Address already in use
10:08:33 syslog: bind 0.0.0.0 - Address already in use
10:08:33 syslog: bind 0.0.0.0 - Address already in use
10:08:33 syslog: bind 0.0.0.0 - Address already in use
10:15:22 syslog: Voice Connected
10:22:50 syslog: WAN IPV6 UP
10:30:46 syslog: Voice Disconnected
10:31:05 syslog: Voice Connected
10:34:58 syslog: No lease renewal received
10:37:15 syslog: Send out NTP request to ntp2.isp.sky.com
10:38:29 syslog: Send out NTP request to ntp2.isp.sky.com
10:38:33 syslog: Received NTP Sync Reply from ntp2.isp.sky.com
10:38:33 syslog: System time is up to date
10:38:33 syslog: Received NTP Sync Reply from ntp2.isp.sky.com
10:39:53 syslog: Voice Disconnected
10:39:55 syslog: Voice Connected
10:45:05 syslog: Voice Disconnected
10:45:27 syslog: Voice Connected
10:50:45 syslog: Voice Disconnected
10:51:44 syslog: Voice Connected
10:53:00 syslog: WAN IPV6 UP
11:01:40 syslog: No lease renewal received
11:10:41 syslog: Voice Disconnected
11:28:12 syslog: DHCP lease expired. -> DISCOVERY 3600
11:28:12 syslog: ptm0.1 - WAN link DOWN.
11:28:12 syslog: DHCP lease expired from server. Connection DOWN.
11:29:21 syslog: DHCPC_STATE_REQUESTING no valid response received. Falling back to DHCPC_STATE_START_DISCOVERY
11:29:24 syslog: ptm0.1 - WAN link UP.
11:29:24 syslog: Received valid DHCP lease from server. Connection UP.
11:29:24 syslog: Connection Up. SNO/MAC/IP/SWVER/IPv6: [D201199A000861/8072159C8F98/2.223.210.75/5.14.2424.R/2a02:c7f:64ed:b500::1]
11:30:13 syslog: bind 0.0.0.0 - Address already in use
11:30:13 syslog: bind 0.0.0.0 - Address already in use
11:30:13 syslog: bind 0.0.0.0 - Address already in use
11:30:13 syslog: bind 0.0.0.0 - Address already in use
11:41:11 syslog: WAN IPV6 UP
11:41:51 syslog: Voice Connected
11:44:42 syslog: WAN IPV6 UP
12:00:21 syslog: No lease renewal received
12:15:14 syslog: WAN IPV6 UP
12:26:24 syslog: Voice Disconnected
12:31:10 syslog: DHCP lease expired. -> DISCOVERY 3600
12:31:10 syslog: ptm0.1 - WAN link DOWN.
12:31:10 syslog: DHCP lease expired from server. Connection DOWN.
12:33:41 syslog: DHCPC_STATE_REQUESTING no valid response received. Falling back to DHCPC_STATE_START_DISCOVERY
12:33:58 syslog: ptm0.1 - WAN link UP.
12:33:58 syslog: Received valid DHCP lease from server. Connection UP.
12:33:58 syslog: Connection Up. SNO/MAC/IP/SWVER/IPv6: [D201199A000861/8072159C8F98/2.219.133.180/5.14.2424.R/2a02:c7f:64ed:b500::1]
12:35:51 syslog: bind 0.0.0.0 - Address already in use
12:35:51 syslog: bind 0.0.0.0 - Address already in use
12:35:51 syslog: bind 0.0.0.0 - Address already in use
12:35:51 syslog: bind 0.0.0.0 - Address already in use
12:46:41 syslog: Voice Connected
12:49:48 syslog: WAN IPV6 UP
12:58:32 syslog: Voice Disconnected
13:04:37 syslog: No lease renewal received
