My neighbour has FTTP but i can't get it

[villaed74]

I live in a 20 y/o detached property. Nobody at Openreach are explaining why I can't have FTTP, while my  next door neighbour can. An openreach engineer checked the chamber 20m from my property (while on another job) and confirmed there is a spare CBT node available for my property to connect to. 

My next door neighbours property is approx 15m from mine. We both live in detached houses and there is nothing different about our addresses. 

My exchange info below

My Neighbours exchange info below

I have used this form to ask OpenReach to explain why i can't get FTTP and knowone can give me an answer......

https://www.openreach.com/forms/fibre-broadband-availability---customer-form

can anyone help?

[Chrisee]

@villaed74 this does happen and can be frustrating . At some point Openreach contractors will have laid underground ducting in your road usually with a point for each property on the pavement. If your property was not included it could be because of somthing preventing a duct being run to the front of your propertyor you are in a future phase.

Sometimes there is a plan to pick up missed properties later you msy find out more by using this checker https://www.openreach.com/fibre-checker as that shows planned work as well as the current position. 

[villaed74]

Thank you for your response, it is very frustrating.  It's a computer says no situation, no one is willing to talk or communicate to acknowledge the issue and discuss possible solutions. 
All I get back is it is not available but maybe in 2/3 months, however this may change.

shocking customer service from Openreach.

The Openreach Engineer who came out said 'ducting could easily be layed'

Does anyone know a contact at openreach?

[TimmyBGood]

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@villaed74 wrote:

shocking customer service from Openreach.

The Openreach Engineer who came out said 'ducting could easily be layed'

Does anyone know a contact at openreach?

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Openreach is not a public facing organisation: their clients are the ISPs.

They aren't obliged to provide any particular address with FTTP: the national target is for 80% of addresses to be in reach of fibre by the end of 2026.  That's the commercially viable rollout: the remaining several million properties won't repay the required investment through ISP subscription within any sensible timeframe and so require alternative provision or funding from another source.

I'd note that while it's quite possible 'ducting could easily be layed' the standard Openreach rate for carriageway duct is around £1000 per metre, which is why FTTPoD is typically eyewateringly expensive.

[villaed74]

You have said it yourself, Openreach pay for the infrastructure, ISP's don't. So Openreach need to be customer facing, as they decide where the infrastructure is layed.

 Who would you contact if you were in my position?

[TimmyBGood]

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@villaed74 wrote:

You have said it yourself, Openreach pay for the infrastructure, ISP's don't. So Openreach need to be customer facing, as they decide where the infrastructure is layed.

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Openreach covers £2,800 pounds per address in total cost, based on their own survey, not customer enquiry: over that amount the customer pays.  They just aren't set up for that kind of customer interaction except where very expensive (FTTPoD or leased-line) projects are involved and the customer is going to be covering substantial ECCs.

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@villaed74 wrote:

 Who would you contact if you were in my position?

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As I noted, there's no 'right' to have FTTP, particularly at an address with existing (very good) FTTC.

[TimmyBGood]

@villaed74 

Thinking laterally, I guess you could attempt going down the FTTP on Demand route, although it's currently rather unclear if that still exists. 

https://www.ispreview.co.uk/index.php/2023/05/openreach-try-to-reduce-uk-fttp-on-demand-broadband-ca... 

I don't know if Sky Broadband has any mechanism for ordering FTTPoD: it's probably only a BT thing.

If you can find a way to place an order then that should at least trigger a survey, which might discover a previously unrecorded duct and consequently no ECCs.

Edit: the caveats in that ISPReview article don't exactly look encouraging...