My internet keeps dropping off

[Alan48]

My internet keeps dropping off it's so annoying 

[Chrisee]

@Alan48 post your hub's connection stats which will enablecforum members to advise what may becwrong see Find your Sky Broadband router statistics

[Alan48]

Sorry I am not very tech savvy could you please tell me what these are and where do I find them 

[Chrisee]

@Alan48 open the link and follow the instructions there. If you prefer we can escalate your post to Sky as they can see the detail at their end.

[Alan48]

Yes please could you do that for me thanks Chrisee

[Chrisee]

@Alan48 That is done. Keep an eye out for a message from the Sky team inviting you onto a chat. They will add a chat icon onto the forum pages for you to use which will stay active for 48 hours. The message they send tells you how this works.

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to chat.

[Tom-W19]

Hi @Alan48 

A private chat was started but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.