Locked out of Sky App

[Helenofellon]

Husband has been locked out of his Sky App through no fault of his own. Our Broadband is terrible and is trying to look at what we have to see if we can upgrade or discontinue. We still have 7 months left. He has made numerous phone calls but the initial person can never help and he is then put on hold for ages. A couple of times he has been informed that his account has been unlocked but when heclooks back there is no change. It is driving us crazy and thinking our best bet is the Ombudsman. He has sent numerous emails but never receives a reply. Does anybody have different tel numbers or email addresses which have worked before we take this further.

Regards

[GD1]

@Helenofellon  I do n;t nwo whwere you husband is sendingt eh em ail to bit as Sky don't use email as a contact poiint it is nio wonder they have not received a reply.

You can call on 150 from a Sky Talk Line or Sky Mobile. There are not differen numbers.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.

[Chrisee]

@Helenofellon if you put your full address into this checker and post the results after removing the reference to your addtess forum members should be able to tell you what options Sky can offer DSL Checker