My internet Keeps cutting out.

[KGraham]

Heya 

I just upgraded to the fibre internet. And had no problems before.  But now since ive had the new hub. My Internet cuts out multiple times a day. Ivr got my sky. And it says there are no problems.

Im just hoping to get a number or something to help. 

Thanks

[cookiemonsteruk]

@KGraham 

The number to call would be 150 from your landline?

When you say cutting does your hub light go off/turn amber or do you wifi devices disconnect?

Can you post your router stats

https://community.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M1014...

[KGraham]

All Wi-Fi and even wired devices. Go off for a few minutes. Then its okay. But it happens 6 to 8 times a day.

But when i test my connection its fine

[cookiemonsteruk]

@KGraham 

Can you post your stats as shown in my previous post

[KGraham]

 

[cookiemonsteruk]

@KGraham 

The image needs to be moderated

[KGraham]

What does that mean? 

[cookiemonsteruk]

@KGraham 

Community managers have to check images before we see them

[KGraham]

That isnt personal information is it? 

[cookiemonsteruk]

@KGraham 

Nothing personal just hard to read. Can you do that again and highlight the text and copy and paste. Ignore the contains invalid html it will be formatted out when you post

[cookiemonsteruk]

@KGraham 

Ok thats better . Line drop 6 minutes prior to posting. How many a day,?

What is your guaranteed minimum speed?

[KGraham]

It happens about 6 to 8 times a day. And the maximum is usually 52m/s. 

[cookiemonsteruk]

@KGraham 

And the maximum is usually 52m/s. 

Do you mean minimum.. thats quite low for potentially a 70-80 Mbps line .

Could you run tests from your my skx app and see if you can copy and pastd the details in more about you connection

[KGraham]

Yeah. Sorry thats the minimum. 

[KGraham]

More about your speed

Your package: Sky Broadband Superfast

Estimated upload speed: 20 Mb/sEstimated upload speed: 20 Megabits per second

Normally available download speed 55 - 74 Mb/sNormally available download speed 55 to 74 Megabits per second

Guaranteed Minimum Download Speed: 51 Mb/s