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Discussion topic: My internet Keeps cutting out.

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This message was authored by Brett7499 This message was authored by: Brett7499

Re: My internet Keeps cutting out.

Looking for the same issue. Bumped into your thread. Thanks for creating it. Looking forward for solution.  OneVanilla

This message was authored by jamesn123 This message was authored by: jamesn123

Re: My internet Keeps cutting out.

Posted by a Superuser, not a Sky employee. Find out more

Hi @KGraham 

Your speeds look good but you do seem to have a dropping line. I've flagged your post to Sky, look out for an email or message on the forum. 

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
This message was authored by jamesn123 This message was authored by: jamesn123

Re: My internet Keeps cutting out.

Posted by a Superuser, not a Sky employee. Find out more

@Brett7499 

Can you post your router stats so we can confirm if your issue is the same?

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
This message was authored by Luffe This message was authored by: Luffe

Re: My internet Keeps cutting out.

Hello, I have the same issue unforunately. I have several drops/cut-outs in connection daily with the internet light on my router turning amber or off completely. Usually comes back after 20-30 seconds.

 

I have the Sky broadband Superfast package and have everything connected through an ethernet cable.

 

Here are my router statistics if anyone is able to help.

 

Luffe_0-1637757133354.png

 

Thanks in advance.

 

This message was authored by jamesn123 This message was authored by: jamesn123

Re: My internet Keeps cutting out.

Posted by a Superuser, not a Sky employee. Find out more

Hi @Luffe 

Does look like you have a dropping connection. Can you confirm the router is connected to the master telephone socket and all cables are properly seated without damage?

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
This message was authored by Luffe This message was authored by: Luffe

Re: My internet Keeps cutting out.

@jamesn123 

 

Yes everything is set up by instructions and without harm.  This is a problem that began about two weeks ago. But prior to it the connection worked fine for about two months (when I began my subscription). 

 

Thanks for the help!

This message was authored by jamesn123 This message was authored by: jamesn123

Re: My internet Keeps cutting out.

Posted by a Superuser, not a Sky employee. Find out more

@Luffe 

I've flagged your post to Sky, look out for an email or message on the forum

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
KGraham
Topic Author
This message was authored by KGraham This message was authored by: KGraham

Re: My internet Keeps cutting out.

@Luffe

@Brett7499

 

Just wanted to tag you guys since you were having ssinilar issues. So

 

Update.

 

I phoned sky today. Been on the phone for a hour. I kept getting cut off when they were testing the phoneline and internet.  So i phoned on my mobile and turns out i have a fault in my phoneline. Thats what was casuing the disconnects. 

This message was authored by Luffe This message was authored by: Luffe

Re: My internet Keeps cutting out.

@KGraham 

 

Thanks for that, I was provided with a pm chat and got advice on changing socket to see if it made a difference. Will see if anything is different during the weekend and contact them on monday if there isn't any improvments.

 

 

This message was authored by GraeC This message was authored by: GraeC

Re: My internet Keeps cutting out.

Hi, having the same issue. Upgraded to Fibre Internet a few months ago and recently internet keep dropping (orange lights on hub then comes back up after about 2 minutes). Worked fine first couple of months now having issues.

 

Router stats below, also the error that is being logged when it drops

 

GraeC_0-1654541824719.png

 

GraeC_1-1654541912470.png

 

This message was authored by Highlinder This message was authored by: Highlinder

Re: My internet Keeps cutting out.

Posted by a Superuser, not a Sky employee. Find out more

@GraeC  Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

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This message was authored by GraeC This message was authored by: GraeC

Re: My internet Keeps cutting out.

Thanks @Highlinder broadband test showed no issues all good, however internet is up at the moment (the issue I have is intermittent throughout the day)

This message was authored by Highlinder This message was authored by: Highlinder

Re: My internet Keeps cutting out.

Posted by a Superuser, not a Sky employee. Find out more

@GraeCIf you can run it when it happens, you don't need Wi-Fi to run it.

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
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