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Discussion topic: My bill doesn't make sense!

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This message was authored by missrebeccahew This message was authored by: missrebeccahew

My bill doesn't make sense!

Okay so i've recently just moved house. I rang sky to change my address.. unbeknownst to me it wouldn't just be a simple - 'yes, no problem changed your address on your account take your router with you' oh no it was having to cancel my broadband at my old address to then reactivate it at my new address and a BT engineer coming out to install it blah blah blah. I would've got charged £50 for a BT engineer to come out and set it up, but because I'm a 'gold VIP' member I got it for free. Anyway, the BT guy came set it up, problem in the area so I STILL have no internet, i've been in my new house for nearly 2 weeks, it's actually ridiculous. Anyway, sky are gonna credit money to my account BUT my bill makes no sense! It doesn't even look like I'm gonna be paying for any broadband. I'm literally paying just for the boost, nothing else, not the broadband itself. I am majorly confused. Sky really do like to complicate things! 

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