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Discussion topic: Bill query

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This message was authored by Clarkyjo This message was authored by: Clarkyjo

Bill query

I pay £20 a month with sky, have done for nearly 2 years, nothing has changed yet I was charged £43 today??

Why is it? 


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This message was authored by GD1 This message was authored by: GD1 Answer

Re: Bill query

Posted by a Superuser, not a Sky employee. Find out more

@Clarkyjo  Sounds like your discounts have ended, these only last a set period if which you would have been told when you took out the discounted rate.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


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This message was authored by GD1 This message was authored by: GD1 Answer

Re: Bill query

Posted by a Superuser, not a Sky employee. Find out more

@Clarkyjo  Sounds like your discounts have ended, these only last a set period if which you would have been told when you took out the discounted rate.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Bill query

Posted by a Superuser, not a Sky employee. Find out more

@Clarkyjo 

 

A discounted minimum term (or a social tariff term) would have been 18 months long, so 'nearly 2 years' is probably a clue.

 

£20 a month is almost certainly loss-making for any ISP paying wholesale costs.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
Clarkyjo
Topic Author
This message was authored by Clarkyjo This message was authored by: Clarkyjo

Re: Bill query

Mmm, I won't go into detail but I'm on a fixed rate as a vulnerable customer. So never had a 'deal'.

But thank you for replying. 

This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Bill query

Posted by a Superuser, not a Sky employee. Find out more

@Clarkyjo 

 

The social tariff also has a fixed term: this was 18 and is now 24 months, after which the product (Superfast 35) reverts to list price unless qualification is revalidated.

 

https://www.sky.com/help/articles/sky-social-tariff 

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
Clarkyjo
Topic Author
This message was authored by Clarkyjo This message was authored by: Clarkyjo

Re: Bill query

I didn't have a deal/offer. But thank you 

This message was authored by GD1 This message was authored by: GD1

Re: Bill query

Posted by a Superuser, not a Sky employee. Find out more

@Clarkyjo  Sky don;t do fixed rates but coiuld have been he social tariff? Sky social tariffs | Sky Help | Sky.com | Sky Help | Sky.com

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


Clarkyjo
Topic Author
This message was authored by Clarkyjo This message was authored by: Clarkyjo

Re: Bill query

Ah Thankyou. I'll be in touch with them tomorrow! 

This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Bill query

Posted by a Superuser, not a Sky employee. Find out more

@Clarkyjo 

 

The current wording is:

 

It comes with a new 24-month contract, but if you need to leave us before it ends, we won’t charge you any early termination fees on your Sky Broadband.

 

After 24-months the price will go back to the standard rate – we’ll tell you what this will be when you get in touch to take Sky Broadband Basics. You’ll also get an email to let you know when the price is coming to an end, and you can get in touch to talk about the options available.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
Clarkyjo
Topic Author
This message was authored by Clarkyjo This message was authored by: Clarkyjo

Re: Bill query

Thank you. 

Clarkyjo
Topic Author
This message was authored by Clarkyjo This message was authored by: Clarkyjo

Re: Bill query

I'm still angry as I never received an email from them informing me of the change!

Would you know the best number for contacting them please? 

This message was authored by GD1 This message was authored by: GD1

Re: Bill query

Posted by a Superuser, not a Sky employee. Find out more

@Clarkyjo   You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


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