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Discussion topic: My Wifi is not reaching all areas of the property

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This message was authored by: yasmin007

My Wifi is not reaching all areas of the property

My Wifi is not reaching all areas of the property

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This message was authored by: TimmyBGood

Re: My Wifi is not reaching all areas of the property

Posted by a Superuser, not a Sky employee. Find out more

@yasmin007 

 

Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of 'Broadband Boost' and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell them except to resolve issues with Sky Q. Phoning Sky to go through a telephone diagnosis is required to have a booster or pod allocated to the account. Inevitably some have leaked onto a certain auction site, but Sky won't offer support with using these. 

 

Confusingly the 'Wall to Wall WiFi Guarantee' doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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This message was authored by: yasmin007

Re: My Wifi is not reaching all areas of the property

Hi @TimmyBGood

 

Thank you that is helpful, how do I request a booster ?? 

Thank you 

This message was authored by: TimmyBGood

Re: My Wifi is not reaching all areas of the property

Posted by a Superuser, not a Sky employee. Find out more

@yasmin007 

 

You'd need to call Sky, add one of those supplements to your broadband account if you don't already have it, then go through the telephone diagnosis to see if a booster is applicable.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
Avatar for yasmin007
Level 1 icon
Topic Author
This message was authored by: yasmin007

Re: My Wifi is not reaching all areas of the property

@TimmyBGood 

 

Thank you does anyone have a customer number for them I cannot find one ?? 

thanks 

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