Jumping through hoops to get a booster

[mcnulty9]

Hiya, I've got great help on here before. I'm not having much luck on the phone.

I've been delighted with my broadband with sky and when i was given an offer for fibre I took it. As the saying goes "if its not broke, dont fix it"

The new hub is now located in my hallway- the speed is there but it either doesn't reach the rooms I need it or it's so weak it drops out. The speed to my hallway is fine, but not the rest of the house. The engineer left us with a booster, which I'm having to take with me room-to-room where I want to connect, which isn't really practical.  I've spoke to tech support who say I dont have a booster and that my package only guarantees speed to the hub? But surely that can't be right, I'm paying for a connection to a room that has no need for internet. I live in a small flat.

Please can I get 2  new boosters?

[TimmyBGood]

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@mcnulty9 wrote:

 The engineer left us with a booster, which I'm having to take with me room-to-room where I want to connect, which isn't really practical. 

They probably shouldn't have done that, and note a 'booster' (which is really a 'relay' or 'repeater') is intended to be halfway between router and client devices, not in the same room.

I've spoke to tech support who say I dont have a booster and that my package only guarantees speed to the hub? 

Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of 'Broadband Boost' and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell them except to resolve issues with Sky Q. Phoning Sky to go through a telephone diagnosis is required to have a booster or pod allocated to the account. Inevitably some have leaked onto a certain auction site, but Sky won't offer support with using these. 

Confusingly the 'Wall to Wall WiFi Guarantee' doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above.

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