I am writing to formally complain about the poor quality and performance of the internet service at my residence, which is consistently failing to meet the standards outlined in my service agreement.
On 20/9/25 I conducted a speed test to diagnose ongoing issues with buffering, lag, and general network instability. The results of the test are far below an acceptable level and indicate a significant problem with the service being provided. The key metrics from the test are as follows:
- Download Speed: 47.7 Mbps
- Upload Speed: 8.35 Mbps
- Ping (Latency): 389 ms
While the download and upload speeds are a concern, the most critical issue is the extremely high latency, or "ping," of 389 ms. This level of latency makes it impossible to conduct essential activities such as video conferencing for work, online gaming, and live streaming without severe lag, freezing, and dropped connections. The service is simply not fit for its intended purpose.
