My Sky Broadband Journey

[4043john]

Switched to broadband end of August as this was the only option to reduce my bill.  Was happy with original service.  From the point of installation it has not worked.  5 city fibre engineer visits and one from Sky (only trained on TV setup), plus with 20 plus calls with no call backs, 2 open but then closed complaints and still does not work.  Asked to cancel but been quoted £700 + early cancellation fee, but could be waived with only £37 conpensation as good will even though I have paid out £120 for services not received plus having to purchase additional data.  I'm really stressed now as no one from Sky will help, have to call over and over again, being forced to pay for a service I'm not receiving. 

[Chrisee]

@4043john if you havecformally complained and not had axsatisfactory response or 8 weeks have past you can takectge issue to CISAS see https://www.cedr.com/consumer/cisas/make-a-complaint/

[4043john]

Thankyou, legal department will contact me within 72 hrs but doubt they will from previous.  I will try them if I hear nothing.  CF are saying it's a Sky issue but not accepting this as they have no reports.  Many thanks again.