Broadband
3

Discussion topic: My PON is red

Reply
Answered - Go to Answer
Dawn114
What's this?
This message was authored by Dawn114 This message was authored by: Dawn114

My PON is red

‎28 Nov 2024 07:51 PM

PON red , I have no Internet or TV and can't talk to anyone at sky 

Report post
Post 1 of 4
361 Views
Reply
0 Likes
View answer in the context of this discussion

Best Answers
Chrisee
What's this?
Superuser
This message was authored by Chrisee This message was authored by: Chrisee Answer

Re: My PON is red

‎28 Nov 2024 07:59 PM

Posted by a Superuser, not a Sky employee. Find out more

@Dawn114 you do need to report the fault to Sky. I am not sure why you cant call Sky as there lines are open for at least another hour if callingbthem stay on the line and do not accept offers of texts etc. 

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode

View this Answer within the discussion

Report post
Post 2 of 4
354 Views
Reply
0 Likes

Did this answer not help you?

Reply

All Replies

Chrisee
What's this?
Superuser
This message was authored by Chrisee This message was authored by: Chrisee Answer

Re: My PON is red

‎28 Nov 2024 07:59 PM

Posted by a Superuser, not a Sky employee. Find out more

@Dawn114 you do need to report the fault to Sky. I am not sure why you cant call Sky as there lines are open for at least another hour if callingbthem stay on the line and do not accept offers of texts etc. 

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
Report post
Post 2 of 4
355 Views
Reply
0 Likes

Did this answer not help you?

Dawn114
What's this?
Topic Author
This message was authored by Dawn114 This message was authored by: Dawn114

Re: My PON is red

‎28 Nov 2024 08:01 PM

Ok thank you , I'll give them a try . 

Report post
Post 3 of 4
352 Views
Reply
0 Likes
Dawn114
What's this?
Topic Author
This message was authored by Dawn114 This message was authored by: Dawn114

Re: My PON is red

‎28 Nov 2024 08:19 PM

Called and they were very helpful on a 72 hour call out . 
Thank you 

Report post
Post 4 of 4
337 Views
Reply
0 Likes
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Search Sky Community

linear-search Created with Sketch. Search

Start a new discussion

On average, new discussions are replied to by our users within 4 hours

New Discussion