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Discussion topic: Mr Kristian

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This message was authored by: Kris35

Mr Kristian

Hi am not getting a a Wi-Fi signal in my bedroom my phone's and everything keeps going off mainly off at night time even when I'm in the same room broadband it's not connecting

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This message was authored by: Me134

Re: Mr Kristian

Posted by a Superuser, not a Sky employee. Find out more

@Kris35 wrote:

Hi am not getting a a Wi-Fi signal in my bedroom my phone's and everything keeps going off mainly off at night time even when I'm in the same room broadband it's not connecting


Firstly, unplug the hub for 10 minutes and then reboot.

Have a look at the following to see if they can resolve your problem easily if no success with the above, you can also use the MySky app. If not you may need to consider either the Sky WiFi Max add-on package or perhaps purchasing a 3rd party mesh system (which remains yours regardless of ISP used and would be my own personal choice).

https://www.sky.com/servicechecker
https://www.sky.com/help/articles/broadband-diagnostic-start (do run all tests)
https://www.sky.com/help/articles/broadband-speeds-explained
https://www.sky.com/help/articles/broadband-tips-when-working-from-home

https://www.sky.com/broadband/wifi-max

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Not a Sky employee
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Sky Q with 2GB UHD box wired to the Sky Max router
Samsung S95C TV, HDMI to Sonos Beam Gen 2
Sky FTTP 500Mb to Max Hub
Pair of TP-Link Deco BE65's in AP mode used for main WiFi access, main Deco hardwired to Max hub

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