This discussion topic has been answered Discussion topic: Moving

This message was authored by: JJ136 · ‎19 Dec 2025

I've organised a house move

I have a engineer coming out on a Monday to set up and on my paperwork it says the broadband will be switched off on the Friday at my old property. Im moving on the Saturday. Does anybody have an idea at what time they usually do this as I work from home so need WiFi!!!!

This message was authored by: SKY1992bf · ‎19 Dec 2025

@JJ136 Just a side note that the broadband service being discussed on this forum is for domestic use only

whilst customers are free to use it for WFH there is no provision for extra or quicker service

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Please note: I am just a sky customer not a employee - posts from sky employees (aka community team) are clearly marked as suchmy setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime videoPlease note: I only provide help on the main forums and not via PM~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others
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This message was authored by: GD1 · ‎19 Dec 2025

@JJ136 No one would be able to tell you what time service will be switched off at your old property and on and your new property as it will be down to Openreach.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.

This message was authored by: SKY1992bf · ‎19 Dec 2025

@JJ136 Just a side note that the broadband service being discussed on this forum is for domestic use only

whilst customers are free to use it for WFH there is no provision for extra or quicker service

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Please note: I am just a sky customer not a employee - posts from sky employees (aka community team) are clearly marked as suchmy setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime videoPlease note: I only provide help on the main forums and not via PM~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others
If you would like to post a “Send Your Thanks to Sky” message please click Here

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