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Discussion topic: Red alarm light won't go off

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This message was authored by: Gary_66

Red alarm light won't go off

I have tried switching the power off but red alarm light is still on.
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This message was authored by: Chrisee

Re: Red alarm light won't go off

Posted by a Superuser, not a Sky employee. Find out more

@Gary_66 the alarm light on older ONT units is triggered by the failure of the built-in battery back up unit which these units included to allow a digital phone connection during a power failure. This facility was never used in practice and newer units dont have the battery at all . It is therefore safe to ignore but if it annoys raise it with Sky as it can be bypassed or a newer unit fitted.

 

A red LOS light however indicates a fault.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
This message was authored by: JimM1

Re: Red alarm light won't go off

@Gary_66 Also depending on which ONT you have, the Adtran model first left led is also marked as alarm and has the similar function to the LOS, Red on any ONT is not good, and it may require you to call sky to have it looked at!

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