Discussion topic: Moving home website doesn’t work
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Message posted on 04 Aug 2025 09:44 AM
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							Moving home website doesn’t work
						
					
					
				
			
		
	
			
	
	
	
	
	
Hi there! So im trying to tell Sky about moving homes, and every time I get to the final step, it comes up with 'technical difficulties'. I have tried this at various times on different days but always get the same result. Is there a number I can call instead? It's coming up to a week until I move. Thank you!
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Message posted on 04 Aug 2025 09:47 AM
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							Re: Moving home website doesn’t work
						
					
					
				
			
		
	
			
	
	
	
	
	
@jaderyder 
Call by dialling 150 (free) from either yourSky Talk landline or a Sky mobile. Calls to Sky will start automated which may try to send you here to the forum or offer you the online help route. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
Message posted on 04 Aug 2025 09:51 AM
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							Re: Moving home website doesn’t work
						
					
					
				
			
		
	
			
	
	
	
	
	
But what if I don't have SkyTalk? I only have the broadband
Message posted on 04 Aug 2025 09:54 AM
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							Re: Moving home website doesn’t work
						
					
					
				
			
		
	
			
	
	
	
	
	
You have Sky Talk. It's bundled together with Sky Broadband. Presumably you've just chosen to not have a phone handset attached to it.
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
Message posted on 04 Aug 2025 09:57 AM
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							Re: Moving home website doesn’t work
						
					
					
				
			
		
	
			
	
	
	
	
	
Okay so if I don't have the landline, nor SkyMobile, then how can I contact somebody to sort out moving over my broadband?
Message posted on 04 Aug 2025 10:01 AM
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							Re: Moving home website doesn’t work
						
					
					
				
			
		
	
			
	
	
	
	
	
See this link
Go down to need more help and it's currently showing a 0333 number for UK customers. If you're in the ROI change the flag in the bottom corner to the Irish flag for a different number.
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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