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Discussion topic: Modem keeps cutting out

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This message was authored by: Clarecameron

Message posted on ‎04 Aug 2025 07:57 AM

Modem keeps cutting out

My modem keeps cutting out. I have tried unplugging and re plugging in and resetting it, but it keeps happening. I have been through and checked the connections and the app says everything is ok.
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This message was authored by: Chrisee

Message posted on ‎04 Aug 2025 09:36 AM

Re: Modem keeps cutting out

Posted by a Superuser, not a Sky employee. Find out more

@Clarecameron if you Sky hub is dropping its connection the led lights change use this page to know what to do https://www.sky.com/help/articles/hub-lights-explained-start

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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