Discussion topic: Moving home broadband

This message was authored by: CY2 · ‎05 Oct 2023

I am moving home within a month and like to book a home visit via below link : https://www.sky.com/help/articles/home-move-start#ready-to-get-in-touch

but give me a message :

"You don’t have any products with us right now"

My contract end at 04/07/2024.

This message was authored by: TimmyBGood · ‎05 Oct 2023

Is your current broadband Ultrafast 1 (150Mbs) on G.fast?

* * * * * * *
Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

This message was authored by: CY2 · ‎05 Oct 2023

no, it's Superfast.

This message was authored by: jamesn123 · ‎10 Oct 2023

Are you sure you are logging into the Sky ID with your account number that has your products attached to it?

If so you'll need to call Sky instead.

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.

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