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Discussion topic: Moved to new home but BT Socket is in bits

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This message was authored by: mickcommon

Message posted on ‎17 Jun 2024 09:44 AM

Moved to new home but BT Socket is in bits

Hi we have moved into our new home and are broadband went live this morning. plugged router into BT socket but no connection. I have found the Master socket but the front is off and wires hanging out. Who do i contact to get this sorted?

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Avatar for TimmyBGood
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Superuser
This message was authored by: TimmyBGood

Message posted on ‎17 Jun 2024 10:09 AM

Re: Moved to new home but BT Socket is in bits

Posted by a Superuser, not a Sky employee. Find out more

@mickcommon 

 

You would need to log a fault with Sky: attendance might be from their personnel or (more likely) Openreach.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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