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Discussion topic: No ONS

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Avatar for Jon97
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This message was authored by: Jon97

Message posted on ‎17 Jun 2024 09:37 AM

No ONS

My broadband went live this morning but according to my texts I should've received an ONS but haven't. Should I have this? Broadband isn't working
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Avatar for Chrisee
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This message was authored by: Chrisee

Message posted on ‎17 Jun 2024 09:43 AM

Re: No ONS

Posted by a Superuser, not a Sky employee. Find out more

@Jon97 if you are getting an ONT fitted for a full fibre service it will be brought by the engineer if its a new indtallation. However if you have moved into a property with a full,fibre supply and the previous resident has taken the ONT with them then you will have to call Sky so they can get Openreach to fit a replacement.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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This message was authored by: TimmyBGood

Message posted on ‎17 Jun 2024 10:11 AM

Re: No ONS

Posted by a Superuser, not a Sky employee. Find out more

@Jon97 

 

If it's in the UK then putting the address into the BT Wholesale Availability Checker should indicate which provisioning type is applicable.

 

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome 

 

It's the table and the two text lines below it which are most useful.


Remove any personal information (such as the address itself) if you post an image.

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BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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