Missing WiFi box

[Donna229]

I move house tomorrow and should of had a new WiFi box delivered but nothing has turned up ??? Help please???

[GD1]

@Donna229  Do you currently have Sky Broadband at your current address?  If so which hub do you have?  You can take your current hub with you.

[JimM1]

@Donna229 Do already have sky just now, home move you take everything with you apart from the sat dish and the kitchen sink of course!

Home move tracker should also show you all the details if you did it all that way, have you looked on that recently!

[Donna229]

I am taking my old WiFi router as instructed but was told I would get a new one delivered before I move and unfortunately it hasn't come, I only have the router not sky box

[JimM1]

@Donna229 Wonder if it was sent to your new address?

[Donna229]

No nothing has turned up there either and I'm supposed to be going live on Monday 

[JimM1]

@Donna229 Your old sky hub you are taking with you, good chance that is going to work just depends on the model and the connection type and also if you have all the right cables, as for it not there or anywhere you do need to look in your my orders to see what is going on with that!

[Donna229]

Unfortunately the phone port cable is to big 

[JimM1]

@Donna229 As no one has a clue what you have got and what you are trying to connect to, you may just have to wait it all out and see what/if and when sky get around to doing anything if ever!